Shipping terms & conditions

Welcome to the Këkht Aräkh merch store.

- We ship worldwide
- The shipping is done out of Berlin, Germany
- We ship orders in batches every 10-14 days (unless it's a pre-order, in which case the shipping date will be in the description of the item)

- When your order has been shipped, you will receive an email with a tracking link. It may take some time for your tracking link to start showing updates based on where you are in the world. If you don't see any updates in tracking, please try checking back later or get in touch with us and we will be happy to check for you.

- The order is considered fulfilled if the tracking link shows that the package has been delivered. If you haven't got your package even though the tracking says that it was delivered, please check with your neighbors or contact the mail service that was responsible for the delivery. We are not responsible for any lost packages.

- If for reasons beyond our control (incorrect/insufficient address provided by you, insufficient recipient details provided by you, package not picked up on time, etc) the order was not delivered to you, it is still considered fulfilled and is non-refundable.

- If for the reasons listed above (incorrect address, package not picked up on time) your package was returned to our warehouse, it is not eligible for a refund. But you can contact us for 14 days after, and we will organize resending it for the cost of the new shipping and handling fee.

- If you haven't received your order in 21 days since the shipping date and tracking doesn't show that it is on the way to you, please contact us. The order becomes non-refundable after that time if no contact is made.

- All sales are final. After the order has been placed it cannot be canceled or refunded. No returns or size swaps. You cannot return the items after you received them.